Case Studies
Case Study 1 :
Mission Critical Service Parts Operations
/ ABOUT THE CUSTOMER
A global leader in IT data storage - its suite of products and solutions innovatively transforms the way organisations store, protect and harness data.
/ CUSTOMER CHALLENGE
The working availability of IT assets is fundamental to any operation. Downtimes can happen and are damaging to many organisations as they potentially cause disruption to businesses. Service recovery is therefore of mission critical importance to our customer’s brand promise. To minimise the consequences of downtime, service parts required for recovery must be swiftly received at the end-customer’s site.
/ LOGISTICS COLLABORATION
Partners Since
Mission Critical Operations
Optimised Network
1996
Upholding the customer's brand promise for 2 decades and counting, we have consistently outperformed Key Performance targets.
Be it an emergency hand-carry; a next-flight-out shipment; or a 2-hour turnaround, we deliver service parts anywhere in the region, 24/7 all year round.
In tandem with our customer's regional growth, we have grown our fulfilment network of sub-hubs and satellite warehouses - from populated cities to remote addresses - spanning 70+ locations across APAC.
/ CONTACT US
For more information, please get in touch with us today.
Case Study 2 :
Packaging and Co-Packing Operations
/ ABOUT THE CUSTOMER
A global manufacturer of premium-quality nutritional products designed to support the wellbeing of infants and young children.
/ CUSTOMER CHALLENGE
The customer requires an agile co-packer with (i) the flexibility to handle multiple, country-specific product combinations and volume options to support its dynamic regional order patterns from surges to trial or promotional periods; and (ii) the ability to comply with prevailing Current Good Manufacturing Practice (cGMP) practices, amid the stringent nature of the pharmaceutical nutrition sector.
/ PACKAGING PRINTING COLLABORATION
Partners Since
Sole appointed co-packer for South East Asia region
cGMP-compliant
2000
From our initial proposition of supporting offset packaging, we have deepened our relationship with the customer over the years - delivering a suite of solutions ranging from printing to co-packing.
As the only appointed co-packer supporting the region, we have engineered a flexible and scalable co-packing system that assembles any combination of the final product, localised to in-country requirements.
Our co-packing facility and processes comply with prevailing cGMP requirements. Staff undergo regular training to stay cGMP-ready.
/ CONTACT US
For more information, please get in touch with us today.
Case Study 3 :
All-In-One Packaging Experience
/ ABOUT THE CUSTOMER
A global diversified technology company, focused on consumer health & well-being, and professional healthcare.
/ CUSTOMER CHALLENGE
Consumer electronics, domestic appliances and personal care products are prone to damage during transportation and handling. A soundly engineered inner structure was needed to protect the customer’s branded products. Unable to fulfil such packaging requirements internally, it had to be outsourced to an external provider that not only delivers a range of packaging solutions (i.e. secondary packaging, corrugator inner partitions and inserts) but has the expertise in structural engineering and design.
/ PACKAGING PRINTING COLLABORATION
Partners Since
Just-In-Time Fulfilment
Packaging Engineering
1989
An all-in-one partner involved in multiple touchpoints along the value chain, we satisfy the complete packaging needs of our customer.
Deliveries are customised to complement customer’s production strategies that ultimately reduce excess material inventory and overall supply chain costs.
Apart from upholding product integrity, our custom designed inner packaging structures combined with effective material usage keeps final products streamlined in transportation - enabling better load performance.
/ CONTACT US
For more information, please get in touch with us today.
Case Study 4 :
Aftermarket Care Support Operations
/ ABOUT THE CUSTOMER
A global diversified technology company, focused on consumer health & well-being, and professional healthcare.
/ CUSTOMER CHALLENGE
Keen to elevate its brand positioning in one of ASEAN’s biggest markets, a strategy to provide a more holistic consumer experience was mapped out. Reaching out to target consumers nationwide proved a challenge in particular as the population is vast but diversely scattered. This requires a reliable partner that (i) not only spoke the language but understood the local business and regulatory landscape; (ii) has the know-how to execute a hybrid of agile and replicable solutions to capture both the retail and aftermarket demand, and; (iii) manage a network of aftermarket care support operations across key cities and provinces.
/ LOGISTICS COLLABORATION
Exclusive Aftermarket Partner
Agile Repair Capabilities
Nation-wide Distribution
Bringing the customer’s ‘one-stop-shop' concept to fruition, we are the sole operators of the Consumer Experience Centres, providing end-to-end management from frontline retail to aftersales product support.
We have since scaled these concept outlets to 7 sites across key regions with more outlet openings in the pipeline.
Co-located with the concept outlet operations, our in-store technicians provide product diagnostics and repairs.
Our fleet of dedicated repair vehicles extend aftermarket coverage to consumers residing in remote areas.
Via our strategically located Distribution Centre, customer’s branded products get delivered to concept outlets for retail, while service parts are readily fulfilled to the network of authorised vendors across the country.
/ CONTACT US
For more information, please get in touch with us today.
Case Study 5 :
Regional Fulfilment across Asia Pacific
/ ABOUT THE CUSTOMER
A leading developer of computer-based audio production software and hardware, its products are widely used by leading DJs and music producers around the world.
/ CUSTOMER CHALLENGE
Keen to grow its presence throughout Asia Pacific, the German-based brand required a more efficient time-to-market strategy to ensure its products reach the hands of its end user – faster and better. The customer was in search of a logistics partner with Asia-centric presence and know-how; more importantly, the partner had to scale the operations in tandem with its expansion plans for the region.
/ LOGISTICS COLLABORATION
Hybrid Fulfilment Model
Integrated systems
Returns Management
To achieve a shorter time-to-market, a hybrid operating model was implemented. In-country hubs are dedicated for local fulfilment in larger domestic markets, while a strategically-located regional consolidation hub supports orders for rest of Asia Pacific.
Successful backend integration of our proprietary system together with the customer’s, enables seamless regional fulfilment management from order placement to proof-of-delivery.
We support the initial aftermarket process by managing the in-country product returns – which either (i) undergo rework or parts replacement; (ii) get shipped back to the customer; or (iii) sent to a local vendor for scrap.
/ CONTACT US
For more information, please get in touch with us today.
Case Study 6 :
Strategic Warehousing & Distribution
/ ABOUT THE CUSTOMER
A manufacturer of industrial materials and chemicals, with widespread applications extending from automobiles, vision care, and agriculture amongst others.
/ CUSTOMER CHALLENGE
Several of the customer’s global network of production sites specialise in producing compounds and components. Termed semi-finished goods (semi-FG), these products are required in vast quantities for downstream production – usually in a separate facility with limited storage capacities. To work around such capacity constraints, a logistics partner with agile, flexible and scalable qualities, is required to manage a global volume of specialty semi-FG components to be delivered to downstream production sites located worldwide.
/ LOGISTICS COLLABORATION
Customised Warehousing
Strategically Connected
Elevated Value Proposition
A configured mix of double-deep racking and floor stack storage upholds approximately 32,000 pallets of inventory.
Optimised operations stuff or un-stuff a TEU* within an hour; and handle up to 1,500 TEUs (or 30,000 pallets) monthly from yard to plant, port or to appointed service providers.
*TEU = Twenty-foot equivalent unit
Situated within a 7-km proximity to a port connected to over 120 countries, our distribution hub is an efficient gateway to customer’s production sites worldwide.
We have strategically enhanced our storage capacity and seamlessly introduced technologies in the warehouse to support dynamic shifts in customer’s demand chain strategy.
/ CONTACT US
For more information, please get in touch with us today.
Case Study 7 :
Communicating Brand and Product Through Packaging
/ ABOUT THE CUSTOMER
A homegrown, leading manufacturer and trader of food commodities in Singapore, supplying to markets in South East Asia, Africa and the Middle East.
/ CUSTOMER CHALLENGE
In 2016, the customer put a fresh spin on its key commodity product by launching a new brand and product line. It reinvented the way the commodity was traditionally consumed. To complement the new branding concept and its range of products, the customer needed a packaging solutions provider with expertise in creative design – to not only support its branding communications on packaging, but also to improve overall brand positioning and equity.
/ PACKAGING PRINTING COLLABORATION
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Creative & Structure Design
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Personalised Packaging
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Campaign Collaboration Optimised
With visuals that effectively communicate the brand and product on packaging; coupled with structure design expertise, we protect both brand and product integrity, inside and out.
Browse more of our creative works here.
Personalised packaging options that enhance the overall end-customer retail experience, bringing the brand and its products closer to the target audience.
With in-house design talents and digital press facility that enables short-runs and quick turnarounds, we readily support the customer on its marketing campaigns and collaborations.
/ CONTACT US
For more information, please get in touch with us today.
Case Study 8 :
E-Waste Logistics Operations
/ ABOUT THE CUSTOMER
A global information technology company focused on personal computing, mobile devices, imaging and printing technologies and services.
/ CUSTOMER CHALLENGE
In line with the customer’s sustainability and social impact goals, a global initiative was introduced to encourage consumers to return used printing supplies and end-of-life hardware for proper recycling. In Asia Pacific, a network of e-waste collection points and on-site takeback services were established in several locations across more than 15 countries. Managing this returns programme requires a logistics partner with aftermarket expertise in returns management and a ready network to handle multi-country requirements.
/ LOGISTICS COLLABORATION
Partners Since
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Operating Optimally
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Service Level-Driven
2008
For over a decade, our logistics support remains operationally flexible and in tandem with changing e-waste returns requirements.
Our deep domain knowledge of the region and in e-waste logistics have enabled us to successfully redesign the in-county operations of selected markets to achieve an overall cost-optimum outcome for the programme.
From point of request to product takeback, we continuously achieve operational targets set -
which in turn, drives our customer’s service level commitments.
/ CONTACT US
For more information, please get in touch with us today.
Case Study 9 :
Regional Demo Equipment Management
/ ABOUT THE CUSTOMER
A global information technology company focused on networking, servers, storage, and other IT infrastructure products and services.
/ CUSTOMER CHALLENGE
The customer’s programme involves delivering demo equipment to the site of choice of interested companies - to have a “test-drive” of the product prior to purchase. After the loan period, the demo equipment needs to be returned, undergo a data wipe and clean-up, before another demo loan process begins. Looking to outsource this aftermarket portion – a non-core activity - of the programme, the customer needed a partner with integrated logistics and technical know-how, and the ability to scale and replicate the operations across multiple locations in Asia Pacific.
/ LOGISTICS COLLABORATION
Partners Since
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Integrated Operations
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Service Level-Driven
2003
Our unwavering support in the aftermarket function of this demo programme has enabled the customer to focus on its core business.
Apart from the fulfilment and returns management of demo equipment on-site, our team of IT specialists perform technical testing and reconfiguration to prepare the equipment for the next demo cycle.
We have consistently achieved on-time performance targets across all our in-country operations, which in turn, drives our customer’s service level commitments.
/ CONTACT US
For more information, please get in touch with us today.
Case Study
1
Mission Critical Service Parts Operations
We have proven our dexterity in growing and replicating our operations in tandem with the customer's strategic growth plans in Asia Pacific.
Case Study
2
Packaging and Co-Packing Operations
Proving to be more than just a provider of secondary packaging, we have honed our expertise in building compliant-ready processes for one of the most stringent market verticals from the ground up.
Case Study
3
All-In-One Packaging Experience
We were involved in early discussions of the customer’s new product development since day 1. More than 3 decades later, we continue to refine and strengthen our value proposition.
Case Study
4
Aftermarket Care Support Operations
We have extended our partnership beyond a longstanding collaboration in packaging printing, to successfully fulfil the aftermarket logistics needs of our customer in the region’s top emerging market - from consumer-care service to managing backend repair operations.
Case Study
5
Regional Fulfilment across Asia Pacific
Our regional presence coupled with integrated systems and global fulfilment expertise, have enabled the seamless management of our customer’s demand chain across Asia Pacific – from order placement to last mile fulfilment.
Case Study
6
Strategic Warehousing & Distribution
Strategically located and operationally flexible, we have extended our value proposition in tandem with the customer’s evolving production strategy in a changing demand chain environment.
Case Study
7
Communicating Brand and Product Through Packaging
We enable a one-stop solution for our customer’s retail packaging needs with our complementary expertise in creative and structure design, as well as, personalised packaging.
Case Study
8
E-Waste Logistics Operations
Designed with sustainable goals in mind, we ensure the responsible management of our customer’s product takeback operations across Asia Pacific.
Case Study
9
Regional Demo Equipment Management
We have scaled and replicated our logistics capabilities and operations, to successfully run an entire aftermarket programme on behalf of the customer across Asia Pacific.