Value-adding to our Client by Servicing Theirs
Armed with our fully integrated system and an expert team, we were able to fulfil the challenging requirements of fast moving consumer electronics products as demonstrated by our partnership with a customer of seven years.
Our customer is a leading Japanese visual, consumer products and computer manufacturer who strives to create a higher quality of life for everyone.
With operations headquartered in Singapore, we commenced collaboration with them in the consolidated Return Material Authorisation (RMA) - and service parts operations for PC and distribution across Asia Pacific. Together, we implemented five Forward Stocking Locations (FSL) in Malaysia, Thailand, Indonesia, Philippines and Vietnam. The RMA and service parts movement are tracked using our in-house system, Vinfiniti, which is fully integrated with our customer’s system. This ensures that we have inventory visibility in all aspects of the supply chain network thus enhancing our control of the inventory and ensuring shipping accuracy.
We assist in the tracking of the assets at all times along the Reverse Supply Chain, from the point of warranty parts claim (e.g., PCB, LCD & etc.) and return of the defective parts back from the Authorised Service Provider, to the check on the customer-induced damage and dispatch to vendor for repair and transportation back to the Singapore warehouse. All these processes are tracked using our Vinfiniti, which allows for report generation for all processes as and when needed.
We have expanded our support to include consumer electronics operations and consumer electronics service parts support for local and global customers gaining insightful knowledge of the management of consumer electronics products.
We are helping to manage the import and export of shipments to our customer’s end customers and providing haulage services in order to provide a one-stop solution to their customers. In addition, we also assist in local distribution, home delivery for the consumer electronics operations with basic installation to the end customer and the provision of roadshow delivery services for dealers. Our support extends to the management of end consumer expectations especially with respect to the home delivery and roadshow experiences.